Refund Policy
Cancel or modify your order
If you haven't received the shipping notification, you can cancel or modify your order by contacting our customer service via email or website live‑chat.
Our customer service will process your cancel/modify request within 24 working‑hours upon receipt of your email. Full refund will be issued once your order gets cancelled.
Email replies are not instant. It may happen that your order has already been dispatched when we handle your request within the 24‑hour window. Under such circumstances, order cancellation or modification cannot be performed. Please double‑check all order information before checkout.
Once shipping notification is sent out, order cancellation or modification will no longer be available. Please wait for package delivery. You may keep the goods or reach out to us for return‑refund service.
Return and refund
If you are unsatisfied with your purchase for any reason, return or exchange is available. Please submit your request within 30 calendar days upon delivery of e‑bike or accessories. Requests raised after 30 days will not be accepted.
👉 Please contact us first via email: support01@blebike.com We recommend keeping the original packaging for at least one month for convenient repacking and return shipment.
Return & Exchange Conditions
- Unauthorized returns will be rejected.
- Return requests must be submitted within 30 days after goods receipt.
- Returned items must stay in original condition: unused, intact tags and original packaging. Purchase receipt or proof of order is required.
- Refurbished e‑bikes are excluded from the 30‑day satisfaction return policy. Please fully inspect your e‑bike right after unpacking for defects or malfunctions. For functional issues, please contact support01@blebike.com. We will arrange same‑model exchange for qualified cases.
- Customers shall use trackable shipping service for all return & exchange shipments.
Non‑returnable items
- Gift cards are non‑refundable.
- Damages or loss caused by customer misuse are non‑refundable.
Return Process
- Initiate your return Email support01@blebike.com, attach photos/videos of goods and provide your order number. Our team will review and confirm return eligibility within 3 business days.
- Ship the item back If your return gets approved, we will send you return address together with shipping guidelines.
Note: Unauthorized returned parcels will not be accepted. We strongly suggest you choose trackable shipping with signature confirmation. We take no responsibility for lost return parcels.
- Refund or exchange After receiving your returned parcel, goods inspection will be finished within 3‑5 working days. We will proceed replacement for exchange case or trigger refund accordingly.
Return/exchange Charge
- For our‑side issues (wrong item delivery, product quality defects): full refund will be covered by us.
- For buyer‑side reasons (dislike the item, wrong model/size ordered): buyer shall bear original outbound shipping cost, return shipping cost, plus refurbishment fee €240‑360 (varies by e‑bike model and shipping cost, if applicable).
Refund
Once returned goods are inspected and approved, we will inform you about refund approval or rejection. Approved refund will be sent back to your original payment method within 2‑3 working days.
If you do not receive refund after 2‑3 working days:
- Re‑check your bank account balance
- Contact your bank or credit‑card provider, as bank processing may delay fund posting
- If still no refund received after above steps, write to support01@blebike.com
Important Reminder
Do NOT send items back without prior authorization from our support team. Email: support01@blebike.com